{"id":399121,"date":"2021-04-23T14:21:52","date_gmt":"2021-04-23T14:21:52","guid":{"rendered":"https:\/\/vidassertiva.ch\/resolucao-de-conflitos\/"},"modified":"2025-11-17T16:14:03","modified_gmt":"2025-11-17T16:14:03","slug":"resolucao-de-conflitos","status":"publish","type":"page","link":"https:\/\/vidassertiva.ch\/en\/resolucao-de-conflitos\/","title":{"rendered":"Data Controller"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”276deg” background_color_gradient_stops=”rgba(255,255,255,0) 0%|rgba(12,113,195,0.45) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(255,255,255,0)” background_color_gradient_end=”rgba(12,113,195,0.45)” background_image=”https:\/\/vidassertiva.ch\/wp-content\/uploads\/2021\/02\/daniel-pascoa-tjiPN3e45WE-unsplash.jpg” custom_padding=”||61px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”8px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|||on|||||” text_text_color=”#FFFFFF” text_font_size=”20px” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”48px” header_2_line_height=”1.2em” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”17px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”35px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

DATA PROTECTION POLICY<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||63px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins|300|||||||” text_text_color=”#000000″ text_font_size=”16px” header_2_font=”Roboto||||||||” header_2_font_size=”30px” header_2_letter_spacing=”0.2px” custom_margin=”||41px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

1. Data Controller<\/h4>\n

Vidassertiva GmbH<\/strong>
Gasstrasse 3, 4056 Basel, Switzerland
+41 79 688 71 51
info@vidassertiva.ch<\/a><\/p>\n

Vidassertiva GmbH is responsible for processing personal data collected through the websites vidassertiva.ch and vida-chill.ch, within the scope of its activity as a tied intermediary of Groupe Mutuel and its partners.<\/p>\n

2. Types of Data Collected<\/h4>\n

– Contact information (name, phone number, email address, postal address)
– Data submitted through forms (contact requests, quotations, registrations)
– Technical data (IP address, browser type, essential and analytical cookies)
– Data necessary for mediation and communication with Groupe Mutuel<\/p>\n

3. Purposes of Processing<\/h4>\n

– Responding to contact or information requests
– Forwarding data to Groupe Mutuel for analysis and policy underwriting
– Complying with legal and regulatory obligations
– Improving service quality and communication<\/p>\n

4. Responsibilities<\/h4>\n

– Vidassertiva GmbH: responsible for data collected on its websites and during mediation activities.
– Groupe Mutuel: responsible for data related to underwriting, policy issuance, invoicing, and claims handling.<\/p>\n

5. Rights of Data Subjects<\/h4>\n

Users have the right to:
– Access, correct, or delete their personal data
– Object to data processing
– Withdraw consent at any time
– Request information about the processing of their personal data
Requests should be sent to:
info@vidassertiva.ch<\/p>\n

6. Disclosure to Third Parties<\/h4>\n

Data is only shared with Groupe Mutuel and its partners when necessary for insurance subscription or management
purposes.
No data is transferred to third parties outside Switzerland, except when strictly necessary and in accordance with the Swiss Data Protection Act (LPD).<\/p>\n

7. Data Security<\/h4>\n

Vidassertiva GmbH implements appropriate technical and organizational measures to protect personal data against
unauthorized access, loss, misuse, or improper disclosure.<\/p>\n

8. Cookies<\/h4>\n

The websites may use cookies for technical and analytical purposes.
Users can disable cookies in their browser settings, although this may limit website functionality.<\/p>\n

9. Updates to this Policy<\/h4>\n

Vidassertiva GmbH reserves the right to update this policy to reflect legal or technological developments.
The most recent version is always available on the website.<\/p>\n

 <\/p>\n

ELECTRONIC COMMUNICATION CONDITIONS<\/h3>\n

 <\/p>\n

1. Use of Email<\/h4>\n

By communicating via email with Vidassertiva GmbH, the client acknowledges that data transmission over the
Internet may not be secure.
Email messages may be intercepted, altered, or read by third parties.
Vidassertiva GmbH assumes no liability for damages resulting from electronic communications, except in cases of intent or gross negligence.<\/p>\n

2. Limitations<\/h4>\n

Vidassertiva GmbH does not accept urgent contractual instructions (such as subscriptions, cancellations, or policy changes) via email, as timely receipt or execution cannot be guaranteed.<\/p>\n

3. Liability<\/h4>\n

The client releases Vidassertiva GmbH from any liability for damages resulting from improper use of email, including
delays, transmission errors, or misuse by third parties.<\/p>\n

4. Changes<\/h4>\n

Vidassertiva GmbH may modify these conditions at any time.
Continued use of email implies acceptance of the most recent version of these conditions.<\/p>\n

Basel, October 2025
Vidassertiva GmbH \u2013 Tied intermediary of Groupe Mutuel and its partners<\/p>\n

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Vidassertiva GmbH<\/span>
Gasstrasse 3
4056 Basel<\/span><\/p>\n

3\u00aa a s\u00e1bado, das 14:30 \u00e0s 19:00<\/span><\/p>\n

” content_phone=”” content_last_edited=”on|phone” admin_label=”Alrai Footer – Grace – Visit Us” _builder_version=”4.27.4″ header_font=”Raleway|300||on|||||” header_text_align=”left” header_text_color=”#FFFFFF” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”120%” body_font=”Raleway||||||||” body_text_align=”left” body_line_height=”170%” body_link_text_color=”#b0b1b1″ use_background_color=”off” text_orientation=”left” background_layout=”light” custom_padding=”||0px|||” custom_padding_tablet=”||||false|false” custom_padding_last_edited=”off|tablet” header_font_size_tablet=”22px” header_font_size_phone=”17px” header_font_size_last_edited=”on|desktop” body_font_size_tablet=”” body_font_size_phone=”13px” body_font_size_last_edited=”on|phone” custom_css_promo_description=”font-weight:400;” custom_css_promo_title=” padding-bottom: 26px;” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E02B20″ custom_css_promo_title_last_edited=”on|tablet” custom_css_promo_title_tablet=” padding-bottom: 15px;” custom_css_promo_description_last_edited=”on|desktop” custom_css_promo_description_tablet=”font-weight:400;||padding-bottom:0;” custom_css_promo_title_phone=” padding-bottom: 15px;” custom_css_promo_description_phone=”font-weight:400;||padding-bottom:0;” theme_builder_area=”post_content”][\/et_pb_cta][et_pb_blurb title=”Gasstrasse 3 – 4056 Basel” url=”mailto:clean@vidassertiva.ch” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”20px” _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” body_font=”|300|||||||” custom_margin=”-43px||19px||false|false” custom_margin_tablet=”-43px||19px||false|false” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px|||||” link_option_url=”mailto:clean@vidassertiva.ch” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][et_pb_blurb title=”From Tuesday to Saturday,
From 2:30 PM to 7:00 PM” url=”mailto:clean@vidassertiva.ch” use_icon=”on” font_icon=”}||divi||400″ icon_placement=”left” image_icon_width=”20px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” link_option_url=”mailto:clean@vidassertiva.ch” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_cta title=”Contacts” admin_label=”Alrai Footer – Grace – Contact Us” _builder_version=”4.27.4″ header_font=”Raleway|300||on|||||” header_text_align=”left” header_text_color=”#FFFFFF” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”120%” body_font=”Raleway||||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_line_height=”170%” body_link_text_color=”#b0b1b1″ use_background_color=”off” text_orientation=”left” background_layout=”light” custom_margin=”||-20px|||” custom_margin_tablet=”||-20px|||” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” header_font_size_tablet=”22px” header_font_size_phone=”17px” header_font_size_last_edited=”on|desktop” body_font_size_tablet=”” body_font_size_phone=”13px” body_font_size_last_edited=”on|phone” custom_css_promo_description=”font-weight:400;” custom_css_promo_title=” padding-bottom: 26px;” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E02B20″ custom_css_promo_title_last_edited=”on|tablet” custom_css_promo_title_tablet=” padding-bottom: 15px;” custom_css_promo_title_phone=” padding-bottom: 15px;” custom_css_promo_description_tablet=”font-weight:400;||padding-bottom:0;” custom_css_promo_description_phone=”font-weight:400;||padding-bottom:0;” custom_css_promo_description_last_edited=”on|desktop” theme_builder_area=”post_content”][\/et_pb_cta][et_pb_blurb title=”+41 79 688 71 51″ use_icon=”on” font_icon=”||fa||400″ icon_placement=”left” image_icon_width=”20px” _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” custom_margin=”||11px|||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][et_pb_blurb title=”+41 79 688 71 51″ url=”tel:+41796887151″ url_new_window=”on” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”20px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” body_font=”Raleway|300|||||||” body_text_color=”#FFFFFF” body_font_size=”9px” custom_margin=”||10px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Call to Swiss mobile network<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=” +41 61 322 08 73″ url=”tel:%20+41613220873″ url_new_window=”on” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”20px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” body_font=”|300|||||||” body_text_color=”#FFFFFF” body_font_size=”10px” custom_margin=”||8px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Call to Swiss mobile network<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=” info@vidassertiva.ch” url=”mailto:clean@vidassertiva.ch” url_new_window=”on” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”20px” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Raleway|300|||||||” header_text_color=”#FFFFFF” header_font_size=”16px” link_option_url=”mailto:clean@vidassertiva.ch” link_option_url_new_window=”on” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|desktop” admin_label=”Time To Footer – Tina – Row” _builder_version=”4.16″ width=”90%” max_width=”1170px” custom_padding=”31px||31px||false|false” custom_padding_tablet=”” custom_padding_phone=”” border_width_top=”1px” border_color_top=”#323239″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text admin_label=”Alrai Footer – Grace – Text – list of links” _builder_version=”4.27.4″ text_font=”Karla||||||||” text_text_color=”#b0b1b1″ text_font_size=”13px” link_text_color=”#b0b1b1″ hover_enabled=”0″ text_orientation_tablet=”center” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” custom_css_main_element=”font-weight: 400;” global_colors_info=”{}” link_text_color__hover_enabled=”on|desktop” link_text_color__hover=”#dec79b” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

IMPRESSUM <\/a> | DATA PROTECTION POLICY<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text admin_label=”Alrai Footer – Grace – Text – list of links” _builder_version=”4.27.4″ text_font=”Karla||||||||” text_text_color=”#b0b1b1″ text_font_size=”13px” link_text_color=”#b0b1b1″ text_orientation=”right” text_orientation_tablet=”center” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” custom_css_main_element=”font-weight: 400;” global_colors_info=”{}” link_text_color__hover_enabled=”on|desktop” link_text_color__hover=”#dec79b” theme_builder_area=”post_content”]<\/p>\n

Design e Desenvolvimento por Bestsites.pt<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

DATA PROTECTION POLICY1. Data Controller Vidassertiva GmbHGasstrasse 3, 4056 Basel, Switzerland+41 79 688 71 51 info@vidassertiva.ch Vidassertiva GmbH is responsible for processing personal data collected through the websites vidassertiva.ch and vida-chill.ch, within the scope of its activity as a tied intermediary of Groupe Mutuel and its partners. 2. Types of Data Collected – Contact information […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-399121","page","type-page","status-publish","hentry"],"yoast_head":"\nData Controller - Vidassertiva<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vidassertiva.ch\/en\/resolucao-de-conflitos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Data Controller - Vidassertiva\" \/>\n<meta property=\"og:description\" content=\"DATA PROTECTION POLICY1. 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Data Controller Vidassertiva GmbHGasstrasse 3, 4056 Basel, Switzerland+41 79 688 71 51 info@vidassertiva.ch Vidassertiva GmbH is responsible for processing personal data collected through the websites vidassertiva.ch and vida-chill.ch, within the scope of its activity as a tied intermediary of Groupe Mutuel and its partners. 2. 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